Submitting a complaint
Complaints should include the complainant identity, subject matter, supporting facts and any documents needed to understand the issue.
- Describe what happened
- Share dates, scope or certificate references
- Attach supporting evidence where available
Review and investigation
Each complaint is logged, reviewed and assessed for relevance, impact and factual support before a response path is defined.
- Acknowledge receipt
- Review records and involved parties
- Document actions and outcomes
Resolution and closure
Once the matter is reviewed, the outcome and any corrective steps are communicated to the complainant and tracked to closure.
- Share status updates when necessary
- Record final conclusion
- Escalate repeated or serious issues appropriately
