Information collected
QRA Certification may collect contact details, organisation information and communication content when users submit forms, send emails, request support or use certificate-verification features on the website.
- Name, phone number, email address and organisation details
- Message content, enquiry context and follow-up references
- Basic technical or usage information needed for site operation, security and service improvement
How information is used
Submitted information is used to respond to enquiries, provide certification support, review verification requests, maintain service records and improve communication quality.
- Respond to contact requests and support enquiries
- Process service-related follow-up and certification communication
- Maintain internal records connected to submitted requests or verification activity
Sharing, retention and protection
QRA Certification does not sell submitted personal information. Data may be shared internally or with authorised service partners only where reasonably necessary for support, review, compliance or technical operations.
- Information is retained only as long as reasonably required for operational, compliance or support purposes
- Reasonable administrative and technical measures are used to protect submitted data
- Only relevant personnel or authorised providers should access information on a need basis
User choices and policy updates
Users may contact QRA Certification to request updates to submitted contact details or to ask questions about how website information is handled. This policy may be updated when business, legal or operational needs change.
- Use the contact details on https://www.qracert.org for privacy-related questions
- Do not submit highly sensitive information unless specifically requested through an appropriate channel
- Continued use of the website after updates indicates acceptance of the revised policy wording